Yesterday, we made a daytrip to Cologne. We took the ICE train and went first class back and forth. Five of us on this trip, Samuel and my adopted sister included. On the way back, we bumped into a friend who'd been to Dusseldorf.
So, she says. You travelled first class.
And she raises her eyebrows and teases me about being "sosyal".
The story of how we came to travel first class on second class price has to do with me trying to book a trip because we'd promised our lover of trains that we would give him a real trip across the border. Cologne seemed like a place that was reasonably close enough (about two hours of travel by ICE) and far enough away for him to get the idea that we were indeed in another country. I'd been checking out the NS site for cheap trips and this one came up at 38 euro a person. That's still about 160 euro in total, but that's just how life is, I thought and anyway we didn't have any plans to fly off to the Philippines this year.
Booking online is pretty easy and it seemed like the ideal way to go especially since it means I wouldn't have to pay the booking fee normally charged at the counter. Eventual adjustments to dates even got me a total price of 114 euro for the five of us. I was pretty happy about that until I found out that all the tickets in that price class were sold out and the next available one was close to 300 euro for the five of us.
What's the quibbling all about? Some folks might say.
For budget-conscious me, there's a huge difference between 114 and 300. Just compute. That's two driving lessons in the difference.
Anyway, the site went down and I ended up calling customer service. It was a blessing in disguise. The lady I spoke to listened to me. She understood my problem and my dilemma. She understood my desire to give the train enthusiast the perfect surprise and my need to stick to a budget, and she found us a trip that cost less than 150 euro. Add six euro to the deal and we all were travelling first class back and forth.
In my conversation with the lady, she first proposed a rate somewhere in the 300 euro region. I was honest and told her that 300 was way beyond my budget and so maybe we would just have to wait and save for another time. This resulted in her asking me if I'd be willing to let her look for time and day schedules where we'd get a reasonable price and still get to do some sightseeing in Cologne.
After a ten minute wait, she called me back. She had a date. Departure was rather early, and the return trip was on the late side, but she had found a date. If I added six euro to my budget we could all go first class both ways.
Yesterday, we were up before the sun. At 7.46 we were on the train, travelling first class all the way from our town to Utrecht where we got on the first class coach to Cologne.
I bless the lady who arranged that trip. The roominess in first class was ideal for travelling with a child approaching the toddler stage.
Whoever is in charge of the NS must hire real child-friendly personel. I mentioned Joel's train enthusiasm and it was like finding the key to a floodgate of kindness, accomodation and understanding. This is something I've noticed in my dealings with the Dutch. Whatever their shortcomings, the Dutch have a soft heart when it comes to kids.
It's this trait that keeps me hopeful.
maandag 3 december 2007
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